Frequently Asked Questions
Placing an Order
1. What is my hardiness zone?
2. What forms of payment are accepted?
3. Can I send a gift?
4. Do you offer discounts for bulk and wholesale orders?
Order Status
1. How can I check the status of my order?
2. When will my order ship?
3. How do i know if my order has shipped?
Request Shipping Delay or Cancellations
1. Can I delay the shipping of my order?
2. What if I need to cancel my order?
3. Is there a fee for cancellations?
How do I Plant/Care for my New Tree?
1. My tree just arrived - what is the proper way to plant it?
2. I've planted my tree - does it need to be staked?
3. Why are the leaves on my tree turning yellow?
4. Why are the leaves curling and turning brown?
5. I think my tree has a pest or a fungus, what do i do?
6. My problem or question is not answered here.
I Received my Order and There is a Problem
1. My trees/shrubs were wilted on arrival.
2. I received the wrong item, now what?
3. My trees are the wrong size.
I've Had my Trees for a While, and Now...
1. My tree died.
2. My tree looks sick.
General Questions
1. Do you have a catalog?
2. What if I need more help?
Placing an Order
| 1. | Q: What is my hardiness zone? A: Click here to use out interactive zone map. Return to Top |
| 2. | Q: What forms of payment are accepted? A: We accept all major credit cards and debit cards with a credit card symbol. In addition, checks and money orders may be mailed directly to our office where a representative will enter your order personally. Return to Top |
| 3. | Q: Can I send a gift? A: Of course! Our sales representatives can include a personalized card or add a message to your packing slip. We can also send gift certificates. Return to Top |
| 4. | Q: Do you offer discounts for bulk and wholesale orders? A: Yes, we do. Each of our description pages lists our regular quantity discounts. If your order greatly exceeds these amounts, feel free to call one of our sales representatives at 800-973-8959 for other bulk discounts. Return to Top |
Order Status
| 1. | Q: How can I check the status of my order? A: For security reasons, we ask that you login or create an account with us in order to look up the status of your order. Log in or create account Return to Top |
| 2. |
Estimated Shipping Time: Your order may ship immediately, however most orders ship in 1-2 business days (we do not ship on the weekends) from date of purchase. As noted on the website, some items are seasonal, and may only ship in spring or fall. Once your order is shipped, you'll receive an email from with a tracking number. 
Several products are delayed shipping until the fall or spring. These delays are stated on the product description page and helps us insure that you get the healthiest plants possible. On rare occasions, we will delay shipping if we see severe weather forecasts for your area or ours, or if we encounter other unusual issues. If you would like to postpone or reschedule your ship date, just call us and we can send your plants out at a more convenient time for you. If you are sending plants as a gift or need them quicker than normal, we encourage you to place your order by phone. |
| 3. | Q: How do I know if my order shipped? A: If you provided an email address when you placed your order you will receive tracking information as soon as your order has shipped. Return to Top |
Request Shipping Delay or Cancellations
| 1. | Q: Can I delay the shipping of my order? A: Of course! We understand that, on occasion, your schedule may change. Please call us as soon as possible to delay your order. If your order has not been sent to shipping we can delay your order for any length of time you request. Return to Top |
| 2. | Q: What if I need to cancel my order? A: Please call our customer service department as soon as possible. Cancellations cannot be done via email, nor can we process a cancellation once an order has gone to shipping. Return to Top |
How do I plant/care for my new tree?
| 1. | Q: My tree just arrived, what is the proper way to plant it? A: You can find basic planting directions on each of our product description pages. If you cannot locate these directions or have further questions about your trees, please feel free to contact our plant experts for help. Return to Top |
| 2. | Q: I've planted my tree - does it need to be staked? A: We do normally recommend staking your tree for it's first year while it gets established and grows stronger in its new home. Return to Top |
| 3. | Q: Why are the leaves on my tree are turning yellow? A: In most cases, yellow leaves are a sign of too much water. This can occur from too much rain, too much watering, or perhaps poor drainage. Return to Top |
| 4. | Q: Why are the leaves curling and turning brown? A: This is usually caused by too little water. If you feel you are giving it enough water, it could be that the soil is draining very quickly and the roots are not getting what they need. It could also be that the tree is on a slight slope in which case most of the water may be running off the slope. Return to Top |
| 5. | Q: I think my tree has a pest or a fungus, what do I do? A: Please contact your local agricultural extension agency to see if there is a an issue in your region/area. Return to Top |
| 6. | Q: My problem or question is not answered here. A: For other information, please try your local agricultural extension agency. Return to Top |
I received my order, but there's a problem.
| 1. | Q: My trees or shrubs were wilted on arrival. A: A great deal of care has been taken to package your tree(s). Still, it has been in a dark box for two or three days, likely handled roughly by the mail carrier, and possibly exposed to extreme temperatures. Your tree(s) may look a little wilted or dry, but this is common and nothing to be concerned about. With proper watering, your tree will rejuvenate itself. If you still have concerns after opening your box, please make sure to notify us within five days of receiving your order. Return to Top |
| 2. | Q: I received the wrong item, now what? A: Although we try very hard to carefully select the correct items for each or our customers, sometimes mistakes do happen. Please call us so we can get the correct items to you as quickly as possible. Return to Top |
| 3. | Q: My trees are the wrong size. A: If we sent the wrong size, we would like to fix this immediately. Please email us a picture of your tree or shrub next to a measuring device so we can process your request. Please also remember that our sizes do include the root system and/or pot it shipped in. Pot sizes commonly referred to in gallons are shipped in equivalent nursery trade size pots, which may vary in actual volume. This is common nursery practice. Return to Top |
I've had my trees for a While, and now...
| 1. | Q: My tree died. A: We are always sorry to hear that. Please view our Limited Guarantee to view your options. Return to Top |
| 2. | Q: My tree looks sick. A: If you feel your tree has a pest or a fungus, we would recommend treating it with a pesticide or fungicide. If you are unsure, your local agricultural extension agency may be able to help diagnose the problem. Return to Top |
General Questions
| 1. | Q: Do you have a catalog? A: We have an online E-Catalog but we do not print a paper catalog. The E-Catalog provides a traditional catalog format that highlights our most popular plants with additional ideas and insights. We are very proud to say we save thousands of pounds of paper a year by offering all of our information online. If you have any questions about our products, please call our sales representatives at 1-800-973-8959. Return to Top |
| 2. | Q: What if I need more help? A: Please call one of our friendly sales representatives at 1-800-973-8959. They would be glad to help! Return to Top |
