Alive & Thrive Guarantee™

We guarantee that your plants and trees will arrive happy and healthy. If you're not satisfied after receiving your trees and plants, our Alive & Thrive Guarantee covers issues with your plants within the first 365 days of your online order.

To submit a claim, please use our Contact Us form. Our team will review your concerns, and if necessary, we’ll provide a one-time replacement (shipping costs not included). Please note that photos are required for each plant submitted under the guarantee. Detailed information about the required photos can be found on the Contact Us form.

Note: Refunds will not be given when redeeming your guarantee. Replacement plant shipping costs and taxes are at the customer’s expense. Each item in the customer's order is eligible for a one-time replacement. Orders placed over the phone include a 30-Day Guarantee that can be upgraded to a 365-Day Guarantee for an additional fee. The Alive & Thrive Guarantee does not cover plants purchased outside their recommended growing zones or damage caused by neglectful care, improper planting, extreme weather, animals, or other external factors. Additionally, damage caused by the customer or another individual is not included in the guarantee.

Cancelling an Order

Once you've completed the checkout process, we fulfill your order at our nursery immediately. Your credit card will be charged at this time.

We take great care in selecting your items and packing them securely. And because your order is processed and shipped so quickly, cancellations and changes must be made within four hours of placing your order. After your order is packed and shipped, it cannot be changed or canceled. If you cancel your order after it has been processed but before it ships, you will be charged a re-stocking fee (25% of your order value).

We do our best to accommodate changes, but once your order leaves our nursery, it is out of our hands - literally! Thank you for understanding, and please give us a call at 800-973-8959 if you have any questions or concerns.

Fast Fingers?

Did you accidentally order twice? We will do our best to try to catch these on our end, but we need your help. Customers are responsible for contacting Fast Growing Trees Nursery immediately if they have accidentally submitted duplicate orders.

Shipping

We take pride in the accuracy of our shipping dates (over 95% accurate!). Of course, external factors could delay these dates. Because these are estimates, exact shipping dates cannot be guaranteed.

Shipping live products has its challenges. Occasionally, Mother Nature does not follow schedule! On these rare occasions, we delay shipping due to severe weather forecasts. However, we will keep you informed...the health of your plants is our highest concern.

Spring Shipping

Some plants and trees are cold sensitive, so it is best to ship them during months with milder temperatures. Spring-shipped items are identified on their product pages. Northern States that ship only in spring are also identified.

Most trees and plants can be planted year-round safely, but some gardeners prefer planting in warmer weather. If you would like to delay your delivery date, please call us at 1-800-973-8959. We're happy to work with your preferred schedule!

My Box Arrived Damaged!

At Fast Growing Trees, we guarantee that your order is packed and shipped carefully to ensure survival through transit. For this reason, it's extremely rare that packages are broken or damaged in transit. But if you've received a damaged package, please refuse the shipment! The delivery carrier will return the damaged box to us for re-shipment.

Remember: Don't plant a poor-quality or damaged plant, even if you think it may bounce back! Let us know if your plant arrives damaged. We're here to help you (and your trees and plants!) succeed, but quality and damage claims must be made in a timely manner...otherwise, we are unable to help.Please use our Contact Us form to send your concerns.

Returns

If you have an issue with your plant or tree, please get in touch with us as soon as possible so we can provide expert assistance and provide you with a one-time store credit for your replacement, if needed. Rather than send your plant back, we encourage you to make the world a little greener - find a spot to plant it, compost it, or share it with a friend!

Is My Tree Dead or Alive?

To determine if your tree or plant is still growing strong, perform a scratch test. Simply scratch a small area of bark on the trunk with a coin or your fingernail. Unfortunately, if you see brown or black underneath the top layer, it's most likely dead. But if you see green, your tree is alive and will leaf out again...especially if you're checking on your tree during fall, winter or early spring. Most trees and plants are in full or partial dormancy during this time.

If you're noticing stalled or stopped growth in the growing season, your tree's leaves may have dropped as a temporary self-pruning measure. Trees and plants may drop their own leaves after transit, transplant, or just as a reset. Your tree should bounce back soon!

Disclaimer: We Can't Predict Mother Nature

Keep in mind that Mother Nature is out of our control! Though we wish we could guarantee the success of every tree and plant, we cannot. Hungry critters, trees planted outside recommended growing zones, neglect, extreme weather damage, drought, disease and poor soil conditions can take their toll.

Unfortunately, plants are living organisms and are subject to unpredictable conditions each day. However, we do our best to ensure that you are getting a quality product. Plants are our business, and we strive to build customer relationships based on trust and reliability.

So Many Trees, So Little Time!

Though we're unable to provide every detail for every product (we do stock hundreds of trees and plants, after all!), we do our best to give you the essentials, like growing zone, care tips, special details, and best practices.

That said, it's important to do your homework as well! Plant information and recommendations can be finicky in the horticultural world. Our growing zone map and certain product specs may not be tailored to specific microclimates (like swampy areas in an otherwise dry, arid zone), unusual landscape conditions, and your local weather.

Best practices like wind and weather protection, mulching, and regular pruning also affect your trees and plants.

If you have any questions about plant hardiness or the best trees and plants for your area, contact your local County Agricultural Extension Office.

Note: Pictures and videos on our product pages may not show the exact cultivar represented. Unless otherwise noted, our pictures represent trees and plants at maturity to give you an idea of your future landscape or garden. Typically, your tree or plant will not look as pictured upon arrival. Younger trees are naturally thinner in shape and less branched than mature trees but will grow fuller with time.

Dormant Trees & Plants

Most leaf-bearing trees and plants enter dormancy or semi-dormancy in the fall through early spring. These plants are completely healthy but may exhibit fewer leaves, discoloration or complete leaf drop.

This is normal and essential to the plant’s health. And it makes the transplanting process easier for your plant!

In fact, planting during dormancy promotes root growth, giving your tree a better start for spring, when new foliage will begin to grow. For this reason, we intentionally keep our trees dormant longer in the spring. It’s possible that your shipped trees and plants may still be dormant while your local trees are leafing out. Just give your plants a few weeks, and you will soon see new spring foliage!

Note: We will not accept a plant loss claim for dormant items until they've been planted in the ground and given adequate time to exit dormancy. We prune our trees and plants before shipping, free of charge. This may temporarily reduce your tree's size but promotes growth for a larger, fuller effect in the spring.

Received the Wrong Tree?

We take great care to label all plant varieties properly and correctly. If your purchase is mislabeled, we will replace your shipment at our expense. Simply contact customer service and send pictures of your mislabeled products.More information on our liability limit is included in our Terms of Service.

Growth Rates

We list the growth rates of our products based on ideal growing conditions and published information. But remember: Trees are like humans and all grow differently!

We cannot predict how quickly your trees will grow, fruit or flower. All plants are unique and must be nurtured properly in a suitable environment. Because every plant is unique, every home is unique, and every landscape is unique, your results will vary.

Pot Sizes

Our trees and plants with listed container sizes reference the industry-standard trade gallon. These sizes are smaller than conventional gallon measurements, and some plants may be repotted, pruned, or tidied-up before shipping.

Deciduous Trees & Pruned Trees

Deciduous trees may have minimal branching, or no branching, while they're still young.Furthermore, we prune branches from young trees to promote faster growth and better branching later.

Your young tree may be smaller or skinnier upon arrival, but be patient: It will grow taller and branch out fully in one or two seasons!

Bulk Orders

We guarantee all plants and trees to arrive in a healthy condition and to be true to the described plant variety, as well as the Size / Description as agreed to in the signed Purchase Agreement documentation. If applicable, all heights are measured from the soil line to the highest extended branch or foliage.

We are not responsible for improper handling, planting, exceptional weather or lack of proper maintenance. Bulk orders and oversize products priced separately from the website are not eligible for advertised discounts, promotions or standard warranty. All prices are subject to change without notice. Any additional terms, if any, will be clearly marked on the Purchase Agreement and signed by the customer before payment is rendered. Any images utilized to describe plant health, quality or size are for representative purposes only and do not reflect the specific plants ordered. All sales are final.

Discounts & Coupons

Only one coupon code can be used per order. You cannot combine coupons to receive multiple discounts. This is a one-time use coupon. There will be no credit given to the unused portion of your coupon. This credit cannot be used with any other offers, discounts or coupons. All coupons must be applied at the time of purchase.

Web Accessibility

Fast Growing Trees is firmly committed to compliance with the Americans with Disabilities Act. To honor this commitment, we continually improve our website accessibility. If you have any questions about the accessibility of our website, or if you have suggestions to improve usability or accessibility, please forward them to information@fast-growing-trees.com.

To increase the size of text and images, adjust your browser settings by pressing the control or command key and the plus ➕key at the same time.

Mobile Program Terms of Service

FastGrowingTrees.com

Mobile Message Service Terms and Conditions

Last updated: January 18, 2022

The FastGrowingTrees.com mobile message service (the "Service") is operated by FastGrowingTrees.com (“ FastGrowingTrees.com”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to FastGrowingTrees.com’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of FastGrowingTrees.com through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with FastGrowingTrees.com. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (855) 579-1517. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other FastGrowingTrees.com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (855) 579-1517 or email PlantExperts@FastGrowingTrees.com.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice: https://www.fast-growing-trees.com/pages/privacy-policy